1. Introduction
1.1 These terms and conditions (these “Terms”), together with our Privacy policy, tell you information about us and set out the legal terms and conditions in which we sell products (“Products”) listed on our website www.pinadventures.com (“Website”) to you.
1.2 These Terms will apply to any contract for the sale of Products by us to you (“Contract”). Please read these Terms carefully and make sure that you understand them before ordering Products from our Website.
1.3 Please note that before placing an order you will be asked to agree to these Terms. If you do not accept these Terms in full, you will not be able to order Products from our Website.
2. Understanding these terms and conditions
2.1 When certain words and phrases are used in these Terms, they have specific meanings (these are known as “defined terms”). You can identify these defined terms because they start with capital letters (even if they are not at the beginning of a sentence). Where a defined term is used, it has the meaning given to it in the paragraph of these Terms where it was defined. You can find these meanings by looking at the sentence where the defined term is in bold text, and is included in brackets and speech marks.
2.2 When we refer to “we”, “us” or “our” we mean company Outtake Co. (SIA). When we refer to “you” or “your” we mean you, the person buying Products from our Website www.pinadventures.com.
2.3 We have used headings to help you understand these Terms and to easily locate information. These Terms, and any Contract between you and us, are only available in the English language. We will not file copies of the Contract between you and us so we recommend that you print or save a copy of these Terms for your records (but please note that we may amend these Terms from time to time).
3. About us
3.1 We are “Outtake Co., a company registered in Latvia with company registration number 40103313858 and we own and operate the Website. Our registered office is at Dzelzavas street 25/79, Riga and the principal place of business is at 11.Novembra krastmala 35/82, Riga LV-1050, t.+371 660 51864, and our VAT number is LV40103313858
3.2 If you would like to contact us, please use the details on the Contact Us page of our Website and we will be happy to assist you.
3.3 If we have to contact you we will call you or write to you at the email address you provided in the Order.
3.4 The words “writing” or “written” in these Terms include emails.
4. Our products
4.1 We are committed to supplying high-quality products. For more information on our Products please visit Products pages on our Website.
4.2 We have made every effort to display the Products as accurately as electronic media will allow, however, the images of the Products on our Website are for illustrative purposes only. We cannot guarantee an exact match of the on-screen appearance to the actual Products, which may vary slightly from those images depending on your screen settings and resolution.
4.3 Each Product is sold subject to its description. We will take all reasonable care to ensure that all details and descriptions of Products are correct at the time when the relevant information was entered into the Website system. Although we aim to keep the Website as up-to-date as possible, the information, including Product Descriptions, appearing on the Website at a particular time may not always reflect the position at the exact moment you place an order. The dimensions given are written for your guidance. Before ordering, please ensure that there is adequate room to move Products through any doorways, windows, and restricted passageways.
4.4 All Products shown on our Website are subject to availability. If a Product you have ordered is temporarily unavailable we will inform you by email as soon as possible and offer you a substitute item/design or inform of delay times. You can then decide whether you would like the replacement item or whether you would prefer to cancel your order (in which case we will provide you with a full refund). If we do not receive a response from you by the time that your order needs to be dispatched for delivery, we will assume you are satisfied with the substitute item/design offered and we will deliver the Products to you.
5. Changes to an order
5.1 We reserve the right to amend the specification of the Products if required by any applicable statutory or regulatory requirements.
5.2 If you wish to make a change to your order you must contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the Products, the timing for delivery, or anything else which would be necessary as a result of your requested change and ask you to confirm if you wish to go ahead with the modification.
6. Your account
6.1 You may only purchase Products from our Website if you are at least 18 years old. Certain Products on our Website can only be purchased if you satisfy the legal age requirement for that Product. We are not allowed by law to supply these Products to you if you do not meet these age requirements. If you are underage, please do not attempt to order through our Website.
6.2 If you buy Products from our Website, you can register and create an account with us. This will allow you to thoroughly enjoy our Website and enable us (acting in accordance with our Privacy Policy) to customize your experience, making shopping easier for you.
6.3 By creating an account, you can choose to store your debit and credit card information for easier and faster checkout, store and edit your delivery addresses and billing information and review your previous purchases and order history.
6.4 When you buy Products through our Website, you will be required to provide certain information including your name, phone number, email address, and address for delivery of the Products. You will also be required to provide valid details of a credit or debit card which you are legally entitled to use. We reserve the right to request additional evidence or proof of billing information where we think this is necessary. You confirm that all information you provide to us at any time is true, accurate, and complete. If the amount due from you for your order cannot be debited or charged to the credit or debit card you have provided, for whatever reason, your order will be canceled.
7. Buying products from us
7.1 For the steps you need to take to place an order, please see the How to order page of our Website.
7.2 Our order process on our Website allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at the page of checkout. In particular, please check the quantities of the Products in your order.
7.3 By clicking the “Place order” button you are committing to buy and pay for the Products in your order. It is an offer for you to enter into a contract with us to purchase the Products in your order. The Contract is subject to these Terms and you will be asked to confirm that you accept these Terms when placing your order.
7.4 After you place an order, you will receive an email from us acknowledging that we have received your order and confirming the Products ordered, the delivery option chosen, delivery address, and any special instructions (“Order Confirmation”). Only the Products listed in the Order Confirmation are included in the Contract between you and us. If there are any errors in the Order Confirmation, please get in touch with us as soon as possible using the details on the dedicated Contact Us page of our Website.
7.5 We only supply the Products from our Website for domestic and private use. You may not buy Products from our Website for business and/or resale purposes. If you want to purchase Products as a business customer in connection with your profession or trade, please get in touch with us using the details on the Contact Us page of the Website to discuss the options available to you.
8. Product prices and delivery charges
8.1 The prices of the Products will be as quoted on our Website. We take reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered into the system. However, it is always possible that, despite our efforts, some of the Products on our Website may be incorrectly priced. If we discover a mistake or error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Products at the correct price or canceling your order. We do not have to provide the Products to you at a lower price where we have made an obvious pricing error. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat your order as canceled and issue a full refund for the made order.
8.2 The prices of the Products may change from time to time, but changes will not affect any order which we have confirmed by sending an Order Confirmation. The prices of the Products are in USD and include VAT (where applicable) at the applicable current rate chargeable in Latvia.
8.3 The prices of the Products do not include delivery charges. You will be able to choose delivery options during checkout Please see paragraph 11 and the Delivery Options page of our Website for more information.
9. Promotional codes
9.1 We may offer certain promotions in relation to particular Products for eligible customers from time to time. If you have a promotional code, please ensure that you enter it where prompted on the checkout page during the order process. If your promotional code qualifies, your deduction will be displayed in the payment summary.
9.2 You may only use one promotional code for each order. You cannot apply promotional codes to orders that you have already placed or against Products that we have already delivered to you. We reserve the right to cancel orders if an unauthorized promotional code is used.
10. How to pay
10.1 You can pay for Products using PayPal, a debit card, or a credit card. We accept the following cards: Visa, MasterCard, American Express, PayPal, Discover, JCB, Diner’s and Maestro.
10.2. We have engaged third-party service providers to perform the services related to payment processing, including card processing, currency exchange, identity verification, fraud analysis, and regulatory compliance. We are partners with Braintree (a Paypal company) to facilitate card payments and other payments by buyers. The Braintree entities are regulated and authorized to provide payment services in the countries where they operate.
10.3.We may share your personal or transactional information with those third-party service providers when it’s necessary to process payments.
10.4 If the amount due from you for your order cannot be debited or charged, for whatever reason, your order may be canceled (we will notify you of this using the contact details you provided during the order process).
11. Delivery
11.1 Your order will be delivered to you by National post or our distribution partners, such as TNT or UPS and, unless there is an event outside of our control, we will take reasonable steps to meet the delivery date set out on your Order Confirmation or as otherwise agreed.
11.2 If we are unable to meet the estimated delivery date or time because of an event outside of our control, we will contact you as soon as possible to let you know about it and we will take steps to minimize the effect of the delay. Such may happen due to product supplier delays, national Holidays, force majeure circumstances, etc.
11.3 The production and/or delivery times for the completion of the order specified on the Website correspond to the current status of planning. The total delivery period is based on: receipt of payment, receipt of data, production time, and shipment duration. Mentioned workdays are Monday through Friday, NOT Saturday, Sunday, and public holidays.
11.4 Delivery will be completed when the Products are delivered to the address stated in the Order Confirmation (so please make sure that the delivery details you provide are accurate as we cannot be responsible for any delayed or failed deliveries as a result of your error).
11.5 You are responsible for making suitable arrangements to receive your delivery. Please make sure you or someone instructed by you is able to take delivery of the Products. If you are not able to take delivery of the Products, use the “Order Notes” field for special instructions to instruct us where to tell our distribution partner to leave your Products.
11.6 If you do not collect the Products as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery station, please get in touch with us as soon as possible, and we will contact you for further instructions and may charge for storage costs and any further delivery costs.
11.7 Unfortunately, we are unable to deliver to all countries of the World. A list of countries we can deliver too are listed at checkout. Please contact us for any country not listed.
11.8 The risk in Products supplied by us shall pass to you at the point of collection or delivery and, regardless of paragraph 11.8, we shall have no responsibility in respect of the safety of such Products after collection or delivery, as the case may be.
11.9 The ownership of Products supplied by us will only be transferred to you once all sums due to us have been paid in full and, until paid, we retain the right to repossess the Products.
11.10 If You live outside the European Union You agree that You are liable for any additional handling fees and customs duties and or other taxes that may become due as your order passes through customs.
12. Your rights to end the contract
12.1 As you are contracting as a consumer, you have the right to cancel a Contract based on Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights
12.1.1 Where you have ordered a Product, you may cancel a Contract for any reason at any time within 14 working days, beginning from the time the contract is concluded between us and ending 14 working days after the day on which you receive the Products or (where it has been agreed that the Products will be delivered in installments) the last of the Products.
12.2 If you exercise your right to cancel, you will receive a full refund of the price paid for the Product{s} in accordance with our refunds policy (set out in paragraph 13 below). To cancel a Contract under your statutory rights, you must inform us in writing of your intention to cancel by email to [email protected]
12.3 When exercising the cancellation right in relation to a Contract for Products, after completing the model cancellation form that you can download here and contacting us, you must return the Products to us immediately. See paragraphs 13.3 for the manner and cost of returning the Products.
12.4 You are entitled to a reasonable opportunity to inspect the Products. At all times, you must take reasonable care of the Products and must not let them out of your possession. If you are in breach of your obligations to take reasonable care in this paragraph 12.4, we will have a claim against you and may deduct from the refund costs incurred by us as a result of the breach.
12.5 The cancellation right described in this paragraph 4 is in addition to any other right that you might have to reject the Products, for instance, because they are faulty or misdescribed.
13. Our refund policy
13.1 When you return a Product to us (for example, because you have canceled the contract between us, or because you claim that the Product is defective or does not meet our Warranty standards), we will examine the returned Product and will notify you of your entitlement to a refund via e-mail within 5 working days.
13.2 We will process any refund due to you within 15 days of the day we receive back the product. We aim to make refunds using the same method as that used by you to pay for your purchase.
13.3 Refunds will be given on the following basis:
13.3.1 where you have validly returned a Product under your right of cancellation described in paragraph 12, we will refund the full amount paid by you for the Product, including the cost of delivery to you. You will be responsible for returning the Product to us at your expense;
13.3.2 where you have validly returned a Product to us because it is defective, does not meet our warranty standards or for some other reason for which we are responsible, we will refund the full amount paid by you for the Product (including the cost of delivery to you) and reimburse the reasonable cost incurred by you in returning the Product;
13.3.3 where you have returned a Product in circumstances other than paragraphs 13.3.1 and 13.3.2 above (which includes rejecting a defective Product more than a reasonable time after receipt), any refund will be at our discretion. If we do agree to provide a refund, we will not refund the cost of delivery to you and we will not reimburse the cost incurred by you in returning the Product.
13.4 When returning Products to us, whether under the right of cancellation or for any other reason, you must take reasonable care to see that they are received by us and not damaged in transit.
14. Our rights to end the contract
14.1 We may end the Contract for a Product at any time by writing to you if:
14.1.1 you do not make any payment to us when it is due;
14.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or
14.1.3 you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us.
14.2 If we end the Contract in the situations set out in paragraph 16.1 we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the Contract.
14.3 We may write to you to let you know that we are going to stop providing the Product. We will let you know at least two weeks in advance of our stopping the supply of the Product and will refund any sums you have paid in advance for Products that will not be provided.
15. If there is a problem with the product
15.1 We want you to be completely satisfied with the Products you have ordered from us and our quality warranty for all our Pin Adventure Maps. If you have any problems with the Products you have ordered, please get in touch with us using the details on the Contact Us page of our Website.
15.2 If you have any questions or complaints about the Product, please get in touch with us. You can write to us at [email protected] or 11. Novembra krastmala 35/82, Rīga , LV – 1050, Latvia.
15.3 We are under a legal duty to supply Products that are in conformity with the Contract. See the box below for a summary of your key legal rights in relation to the Products. Nothing in these terms will affect your legal rights.
Summary of your fundamental legal rights
The Consumer Rights Act 2015 says Products must be as described, fit for purpose, and of satisfactory quality. During the expected life of your Product your legal rights entitle you to the following:
- up to 30 days: if your Product is faulty, then you can get a refund.
- up to six months: if your defective Product can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
- up to six years: if the Product can be expected to last up to six years you may be entitled to a repair or replacement, or if that doesn’t work, some of your money back.
15.4 If you wish to exercise your legal rights to reject Products you must either post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on +371 660 51864 or email us at [email protected] for a return label or to arrange collection.
16. Our Liability
16.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality.
16.2 We warrant to you that we will provide Services which:
16.2.1 conform with their description; and
16.2.2 are carried out with reasonable care and skill.
16.3 If we breach these paragraphs we will be responsible for any losses which you suffer as long as they were reasonably foreseeable to both you and us at the time of your order and the Order Confirmation.
17. Using our website
17.1 Your use of our Website is governed by these Terms. By using our Website, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our Website.
17.2 We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access to our Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period.
17.3 We are the owner or the licensee of all intellectual property rights on our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy and may download extracts, of any page(s) from our Website for your personal use but you must not use any part of the content on our Website for commercial purposes.
17.4 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text.
17.5 The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties, or guarantees, whether express or implied that the content on our Website is accurate, complete, or up-to-date.
17.6 We do not guarantee that our Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs, and platform in order to access our Website. You should use your own virus protection software.
17.7 You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs, or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our Website, the server on which our site is stored, or any server, computer, or database connected to our site.
17.8 Where our Website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources.
18. Your personal information
18.1 We only use your personal information in accordance with our Privacy Policy.
19. Changes to these conditions
19.1 We may make changes to these Terms from time to time if, for example, we have made changes to how we accept payment from you, or if there is a change in the law that means we need to change these Terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any Products paid for but not received.
19.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us. The current version of these Terms will be available on our Website. Please check the Terms on our Website each time that you order Products from us to ensure that you understand the terms that apply at the time.
20. Complaints
20.1 We hope that you do not have cause for a complaint but, if you do, we would like to hear from you so that we can try and resolve your complaint and ensure that it does not happen again. Please contact us using the details on the Contact Us page of our Website.
22. Other valuable information
22.1 We may transfer our rights and obligations under the Contract to another organization, but this will not affect your rights or our obligations under these Terms.
22.2 The Contract is between you and us. No other person shall have any right to enforce any of its terms.
22.3 Each provision of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining sections will remain in full force and effect.
22.4 If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of you breaking the Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
22.5 We intend to rely upon these Terms in relation to the Contract between you and us. If you require any changes, please make sure you ask for these to be put in writing. This can help avoid any problems about what you expect from us and what we expect from you.
22.6 These Terms are governed by law and you can bring legal proceedings in respect of the Products in the courts. The European Commission provides an online dispute resolution platform, which you can access here: http://ec.europa.eu/consumers/odr/. If you would like to bring a matter to our attention, please get in touch with us at [email protected]
Outtake Co. June 2016
