Delivery time table
The delivery time depends on your location and the shipping method you select when you place the order.
| Economy shipping* | Expedited shipping* | |
|---|---|---|
| The United States & Canada | 5 to 10 working days | 2 – 3 working days |
| European Union | 3 to 7 working days | 1 – 3 working days |
| Rest of the world | 7 to 12 working days | 4 – 6 working days |
*Please note that these are shipping times for personalized push pin maps. There can be a slight delay, due to the fact that we are sending digital proof and will wait for your confirmation. The time to prepare push pin world travel map with personalization can take 3-5 days.
What if your order gets damaged during shipping?
If the parcel you receive is damaged, please note the fact when you sign for it, even before you open the parcel to examine the content. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as “Damaged package, goods not yet inspected.”
We can then arrange for a replacement to be made for you or agree on issuing a full or partial refund, as it makes the process much easier and faster. More information can be found in our Terms & Conditions page.
Our logistic partner is DHL
Pin Adventure cooperates with worlds leading logistics company DHL because of the high-quality delivery service they provide. Moreover, we highly value DHL corporate responsibility and their ambitious goals to reduce all logistics-related emissions to zero, certify their employees as GoGreen specialists and plant one million trees every year to protect forests.
Read more about DHL corporate responsibility
Returns & Exchanges
To get help with the exchange or return process, contact us, and we will reply promptly with instructions for further steps.
In case of return or exchange, the customer (you) will be responsible for all shipping fees that are incurred during the process. It means that, if the product is not damaged in transit and meets our warranty standards, you will be responsible for returning the product to us at your expense.
