Shipping

Order processing time

Standard Pin Adventure map orders take up to 2–3 business days to be processed and sent out due to your order being handmade.

The time to prepare maps with personalization takes 3-5 days because of the need to wait for your confirmation about personalization.

What if your order gets damaged during shipping?

If the parcel you receive is damaged, please note the fact when you sign for it, even before you open the parcel to examine the content. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as “Damaged package, goods not yet inspected.”

We can then arrange for a replacement to be made for you or agree on issuing a full or partial refund, as it makes the process much easier and faster. More information can be found in our Terms & Conditions page.

Our logistic partner is DHL

Pin Adventure cooperates with worlds leading logistics company DHL because of the high-quality delivery service they provide. Moreover, we highly value DHL corporate responsibility and their ambitious goals to reduce all logistics-related emissions to zero, certify their employees as GoGreen specialists and plant one million trees every year to protect forests.

Read more about DHL corporate responsibility

Delivery time and fees

The delivery time and fees depend on your location and the shipping method you select when you place the order:

Economy shipping*Expedited shipping*

The United States & Canada5 to 10 working days 2 – 3 working days
European Union3 to 7 working days1 – 3 working days
Rest of the world

7 to 12 working days4 – 6 working days

*Please note that these are shipping times for personalized orders, there can be a slight delay, due that fact that we are sending a digital proof and will wait for confirmation.

Returns & Exchanges

To get help with the exchange or return process, contact us, and we will reply promptly with instructions for further steps.

In case of return or exchange, the customer (you) will be responsible for all shipping fees that are incurred during the process. It means that, if the product is not damaged in transit and meets our warranty standards, you will be responsible for returning the product to us at your expense.